Prior to Arrival
Please make sure your dog has been to the toilet to avoid accidents.
On the day of your appointment please ensure you arrive promptly as lateness may cause delays to fellow customers and you may be charged extra for any inconvenience caused.
We take the Animal Welfare Act very seriously and therefore your dog will be groomed in a clean, safe and secure environment, using top of the range tools and equipment. They will receive lots of care and attention and drinking water is always available. The grooming area is open plan so your dog is free to wander around. However there are comfortable secure pens for dogs that do not want to socialise whilst waiting to be collected by their owner, so rest assured your dog will be looked after at all times.
Arrival & Collection
At every appointment we will discuss your requirements with you. We can advise you on a suitable style for your dog's breed if you need guidance.
You will leave your dog with us and we will either agree a time for collection at that point or we will telephone you 15 mins before they are ready for collection. We don't encourage owners to stay as it is very unsettling for their dog.
Please ensure you collect your dog on time as you will be charged accordingly for late pick up. Please also note our closing times, we would appreciate it if you do not arrive after closing time to collect your dog.
Grooming can take anywhere between 1 - 3 hours depending on what you require, the size and breed of your dog, the condition of their coat and any behaviour problems.
A Full Groom includes all of the following...
De-matting an extra charge will be added to relieve your dog of its matts, this also includes total clip-offs in severe cases
TO AVOID THIS PLEASE HAVE YOUR DOG PROFESSIONALLY GROOMED REGULARLY AND BRUSH AT HOME IN-BETWEEN APPOINTMENTS
IMPORTANT:- Please advise at the time of booking if your dog is knowingly aggressive when being groomed or shows unsociable behaviour towards other dogs.